Need to contact us?
Hello Merch
5213 W Lamar Rd, Ste 1
Glendale, AZ 85301-3440
General Customer Service
(623) 435-7093 (Mon-Fri 10-5pm MST)
contact[at]hellomerch.com
Hello Apparel
Wholesale, Promotions & Advertising
hello[at]hellomerch.com
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Do you accept international orders?
Yes, we accept orders from most countries.
How long do international orders take?
International orders take 1-2 business days to process, plus ship time. International orders shipped by USPS First Class will not be tracked beyond departure. All international customers are subject to the customs laws, duties and taxes of the destination country. Please understand it may take up to 2-4 weeks to receive your package. If your package is returned to us for any reason, we will notify you by email. If you do not respond within 2 weeks, we will return the item(s) into our stock and refund you the amount of the order, less the shipping, and credit card transaction fees.
How long do domestic orders take?
Domestic orders take 1-2 business days to process, plus shipping time - USPS Priority 1-3 Business Days, USPS First Class 1-5 Business Days, UPS Ground 1-5 Business Days, UPS Next Day Air Saver 1 Business Day.
Payment options for ordering?
We now use PayPal exclusively for payment processing.
Is your site secure?
Yeah. It's on lockdown.
Do you accept Returns or Exchanges?
We offer an Exchange Only* Return Policy. There will be return postage fee (calculated when we receive your package and billed via PayPal) on all exchanges, unless the item is exchanged due to a defect or shipping error on our part. If you find it necessary to exchange your order, please print and complete a Hello Merch Exchange Form and include it in your exchange package. To view the form PDF you must have the latest version of the Adobe Acrobat Reader software.
*Unless otherwise noted. No order modifications, cancellations, exchanges or returns on items marked final sale.
Will available items purchased with pre-orders ship separately?
No. Additional items purchased on the same ticket as a pre-order will not ship until the time specified in the description of the pre-ordered item.
What if need to change my shipping address for a pending order?
Please contact us and we'll take care of it, if your order hasn't shipped.
My order shipped, but I've moved/entered my shipping address incorrectly.
You will be notified when/if USPS returns the package to our warehouse. If you do not respond within 2 weeks, we will return the item(s) into our stock and refund the full amount of the order, less the shipping, and credit card transaction fees. If your package is re-shipped, you will be responsible for any additional shipping charges.
How can I check my order status?
If you created an account during checkout, you can login at any time. Otherwise, you will receive email updates for each status update.
My order status says "Fulfilled" - Where's my tracking number?
Didn't get the email? Check your SPAM folder. Contact us If you still can't find it.